Here you will find all the answers to the most frequently asked questions

A right to return ordered goods only exists if it can be proven that the delivery is incorrect, if there are production defects or if there is transport damage that has occurred in the course of delivery. Any errors or defects must be reported immediately.

The goods must be returned in their original packaging, unused and complete.

Defective or damaged items are always inspected by us for the relevant defects in order to ensure the warranty claim. Adrian & Diego Mathier Nouveau Salquenen AG will treat damage caused by faulty material or manufacturing errors in the same way as the provisions for incorrect delivery. If there is a defect or damage for which Adrian & Diego Mathier Nouveau Salquenen AG is responsible, Adrian & Diego Mathier Nouveau Salquenen AG is entitled to choose between replacement or rectification of the defect.

In the event of an incorrect delivery, Adrian & Diego Mathier Nouveau Salquenen AG agrees to send the customer the correct item(s) if possible or otherwise to settle the order with a corresponding replacement (at the customer’s discretion) with the same value of goods. Cancellation of the order is not possible as long as the ordered item is available.

Yes, by prior arrangement you can also deliver the goods personally to our winery in Salgesch, to the Ritschard wine shop in Interlaken or to the Mathier wine cellar in Hochdorf / Lucerne.